At CityAura, we prioritize quality craftsmanship in our activewear. Orders typically process within 48 hours (longer than standard retailers to ensure meticulous quality checks). You may cancel for a full refund if your order hasn't entered production (within 24 hours of purchase). Email service@mail.cityaura.shop with "CANCEL [Order #]" in the subject line. After 24 hours, cancellations aren't possible due to our made-to-order approach for premium sportswear.
We stand behind our performance fabrics. Returns/exchanges are accepted within 21 days of delivery (extended timeframe for athletic wear testing). Unlike fast fashion brands, we allow multiple wears for proper fit assessment during workouts. Exchange options include: (1) Size swaps for the same style (2) Color changes within current inventory (3) Store credit for future collections. Performance leggings with hygiene liners are final sale.
Activewear must show no signs of wear: no sweat stains, pilling, or stretched fabric (common issues we rigorously check). Original moisture-wicking tags must remain attached. Sports bras require intact hygiene strips. Include the CityAura dust bag for protection during return shipping. Note: compression garments undergo tension testing—any altered seams void eligibility. For hygiene reasons, we cannot accept returns on swimwear bottoms or socks.
Exchanges take 7-10 business days (longer than standard due to athletic wear inventory checks). Your replacement ships after our quality team verifies the returned item meets our athlete-grade standards. During seasonal transitions, some colors may be unavailable—we'll contact you for alternatives. Performance jackets require additional inspection time due to waterproof seal testing.
A $15 restocking fee applies (higher than average to cover specialized activewear inspections). This covers: (1) Fabric integrity tests (2) Elasticity verification (3) Odor elimination processes. Fee is waived for defects like seam failures during exercise or faulty moisture-wicking properties. International returns require signature confirmation due to high-value athletic apparel.
Refunds process in 14-21 business days (extended period for performance wear evaluation). Our textile experts conduct: (1) UV protection verification (2) Breathability retests (3) Colorfastness analysis before approving refunds. You'll receive a detailed inspection report with your refund confirmation. Credit card refunds may take additional 3-5 days to appear.
Custom-sized athletic wear (marked "Bespoke" on receipt) is non-returnable. Limited-edition collaboration pieces must be returned within 14 days. Performance bundles (3+ items) require complete return for refund—partial returns receive prorated store credit. Final sale items are clearly marked during checkout for high-demand collections.
If your refund differs from expectations: (1) Compare against our Activewear Condition Grading Chart (available upon request) (2) Check for applicable restocking fees (3) Review bundle discount adjustments. Email service@mail.cityaura.shop within 7 days of refund receipt with "DISPUTE [Order #]" and photos of the returned items. Our athlete support team resolves cases within 10 business days.
